Return Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@zinnystories.com

Return Policy

We do not accept returns for books. However, we do allow for replacements and exchange of damaged items at our discretion. If you wish to receive an exchange or replacement of your book, we must receive your request within 7 days of the date you received your item. Proof of purchase required. Email us photos of the damaged item with in 7 days to info@zinnystories.com

Replacements & Exchange

Once we receive your photos, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your email and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your request was approved.

If approved, the item will be exchanged or replaced within two weeks. NO REFUNDS

In the unlikely event that you receive a damaged or defective item, we’re happy to replace the item with a new one. Please emai info@zinnystories.com within 7 days of receiving your product to begin the process. You must attach photos of the unread, damaged book. We will send you an email to confirm that we’ve received your email and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your replacement was approved.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return or exchange.

 

Beautiful childrens' stories delivered by like minds with an intention to impact children of all ages.

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